The Tax Assistance Site Program Coordinator will be on-site during tax season to assist with outreach and operations at the Richard Dilley Tax Center Volunteer Income Tax Assistance (VITA) site.
Must be available December 2023 – April 2024 during normal business hours. Must be available Mondays, Fridays and Saturdays during the VITA center hours January 29 – April 15. Some flexibility is possible, up to a total of 40 hours per week. This is an LTE position. Applications will be reviewed until position is filled.
Primary Duties/Essential Job Functions:
A. Coordinates Tax Site Operations – 60%
- Works closely with volunteer Site Captains and program partners on day to day operations of the tax site, including set up and take down as needed.
- Organizes all outreach and promotion for the tax site
- Recruits, trains, and oversees volunteer greeters at the tax site
- Coordinates volunteer recognition activities
B. Assists Taxpayers – 30%
- Assists taxpayers with understanding, acquiring, and completing required forms
- Assists taxpayers with language and other accessibility needs
- Answers calls and oversee the scheduling system, with the help of the Tax Assistance Site Scheduler
C. Completes Reporting Requirements – 10%
- Collects participant and volunteer data in compliance with grant funding
- Summarizes participant and volunteer data for both funders and internal reporting
Required Qualifications:
- Any combination of education, training and experience equivalent to a bachelor’s degree in one of these program areas: agriculture, horticulture, finances, nutrition, health, youth development, food systems, community & economic development, human development, education, social work, or natural resources.
- Must possess a valid driver’s license, or access to reliable personal transportation, or equivalent, allowing access to and from work sites
- Must be available evenings and weekends as needed for programs
- Excellent listening and customer service skills
- Proficient in Microsoft office and other computer programs
- Ability to organize and work productively with indirect supervision
- Work or volunteer experience with socially, economically and/or ethnically diverse populations
- Demonstrated ability to value individual and cultural differences
Preferred Qualifications:
- Experience working with individuals living with limited economic resources or disabilities, older adults, or English language learners.
- Experience responding to unsatisfied customers in a high stress environment
- Knowledge of basic tax issues or experience as a volunteer or paid tax preparer
- Bilingual (Spanish/English of Hmong/English)
